In light of increasing scrutiny from government investigations and public worries regarding gambling addiction, Star Entertainment has unveiled strict new regulations designed to address excessive gambling habits among its customers.
The changes, which have been communicated to members of The Star Club, involve the implementation of mandatory breaks for those using poker machines or electronic gaming machines. According to reports from Australian media outlet WAtoday, the revamped PlayBreak initiative dictates that players must take a 15-minute break every three hours to mitigate the risks associated with prolonged gambling sessions.
In addition to this, the use of swipe cards will be closely monitored to ensure that individuals do not exceed 28 hours of gambling within a seven-day period. Anyone found to be in breach of this limit may face exclusion from the premises for a period of seven days.
For patrons engaging in table games, Star Entertainment recommends taking a break of at least 30 minutes after six hours of continuous play. Furthermore, guests will be restricted from gambling for more than 12 hours within a 24-hour period, after which they will be required to leave the premises for a mandatory 24-hour break.
These new regulations represent a departure from the previous approach, where staff simply recommended breaks to players. With the ability to now take direct action, Star Entertainment aims to more effectively enforce responsible gambling practices.
Under the revised policies, individuals who are excluded from the casino three times within a six-month period, whether for a 24-hour or 7-day period, may face a year-long exclusion from the premises.
While the exact details of the remediation plan have not been disclosed, it is expected that these measures align with the requirements outlined by the Queensland and NSW governments. Star Entertainment is set to reveal further details regarding its comprehensive plan, which consists of approximately 100 initiatives, in the upcoming weeks.
A spokesperson for Star emphasized the company’s commitment to restoring its suitability and accountability through a multi-year program. This announcement comes on the heels of the recent completion of a $100 million penalty payment to the Queensland government and ongoing legal proceedings with Australia’s anti-money laundering and counter-terrorism financing agency.
Additionally, Star Entertainment faces a critical six-month period to prove its ability to independently manage its operations in New South Wales, as the NSW regulator remains unsatisfied with its current oversight. The company’s license was suspended in 2022 due to regulatory failings, and it now must demonstrate significant progress in implementing remediation measures to avoid losing its license permanently.